Refund Policy

We at TheGifts24.com are committed to providing you with a seamless and hassle-free shopping experience. We stand behind the quality of our products and services, and we're here to help you with any issues that may arise.

Below are our guidelines for refund scenarios and non-refund scenarios. Please review our complete refund policy for additional details.

A) Refund Scenarios:

1. Missing Item: If part of your order is missing for any reason, we'll credit or refund your method of payment for the value of the missed item as soon as we identify and confirm the issue. To help us resolve the issue quickly, we encourage you to send us a picture of the problem, if possible.

2. Cancelled Order: If your order has not been processed or shipped and you would like to cancel it for any reason, we'll cancel the order per your request and issue a full refund.

3. Out of Stock: If the item you selected is out of stock or unavailable, we'll reach out to you via email with a suggested alternative. If the alternative is not acceptable, we'll cancel the order per your request and issue a full refund.

B) Non-Refund Scenarios:

1. Processed Order: Once your order has been processed or shipped, it cannot be altered, cancelled, or refunded.

2. Incorrect Address: If the address on your order is incorrect or if no one is available to accept the delivery, or if the recipient has checked-out of the facility, or if the courier was unable to locate the recipient at the address due to an incorrect or different name at the register or door tag, we cannot cancel or refund the order.

3. Estimated Delivery Date: We offer the option to choose a preferred delivery date. The selected delivery date is an estimated delivery date and is not guaranteed. Our courier services cannot offer such guarantee hence it is not possible for us to offer such guarantee. It is possible for the item to arrive earlier or later than the chosen delivery date, and we are unable to offer compensation or refund for shipments that miss the estimated delivery date.

Detailed Refund Policy:

Refund Policy - Before Order is Processed:

If you decide to cancel your order before it is processed for delivery, we'll provide a full refund for your purchase. You may initiate the cancellation from your order details page. Typically, an order is left in a pending state for 30 minutes after receipt for you to be able to cancel or alter the order if needed. This is not guaranteed during peak season around Christmas, Valentine's Day, and Mother's Day, or if the order is placed close to the cut-off time and it needs to be processed immediately for timely delivery.

Refund Policy - After Order is Processed:

We are unable to cancel or refund the order once it is processed. In case of emergency, we'll attempt, but we cannot guarantee, to pull out the package from the packaging and delivery process. If we manage to pull out the item before it reaches the courier, the following conditions apply.

A) Non-Perishable Items: A $15 restocking fee will be applicable if we manage to prevent the item from getting shipped. This will also apply for items with a future shipping date.

B) Perishable Items: Most of our perishable products are prepared once orders are received and hence cannot be reused or restocked. No refund can be issued for these items. As long as the item is not shipped, full delivery fees will be refunded.

C) Perishable Items with Future Date: Orders for perishable items can be cancelled if there is a minimum 7-day window before the delivery date. In that case, the entire